Implementation Specialist (Onboarding and Hardware)
Set Agoo up for organisations, remotely and on site: configure it, install kiosks and devices, and train their teams.
- Team
- Customer experience
- Place
- Accra (Adentan)
- Work
- On site
- Type
- Full time
How you'll work. Based at our Accra office, with regular travel to customers' sites across Ghana to install, configure and train.
- You'll be employed by Nkonso Technologies Ltd.
About the role
We offer organisations remote and on-site onboarding, and hardware kits on a written quote. Their senior people shouldn't have to do the setup themselves, so we do it for them. You'll configure Agoo, install kiosks and devices at their sites, and train their teams until it all runs smoothly.
What you'll do
- Run onboarding, remotely and at customers' sites
- Configure sites, visitor types, attendance rules and roles for each organisation
- Install and test kiosks, tablets, card readers and printers
- Train reception, security and HR teams to use Agoo well
- Write a clear handover note for every site
- Help prepare hardware quotes with sales
- Bring what you see in the field back to product and engineering
What you'll bring
- At least two years in implementation, IT support or systems installation
- Practical hardware and networking skills
- Confidence training people who aren't technical
- Able to travel regularly across Ghana
- Organised, reliable and good with clients
- If you're a Ghanaian graduate: National Service completed, or exempt
Nice to have
- Access control, NFC or badge printers
- HR or attendance systems
- A Ghanaian language as well as English
How you'll work
- On site. You'll work from our office at 10A Mega Street, Adentan, Accra, every working day.
- You'll travel regularly to customers' sites across Ghana to install, configure and train.
- Hours. Standard office hours.
- This is a permanent, full-time role.
- Reporting. You'll report to the Customer Experience Lead.
- Openings. There are two openings.
How to apply
Apply on this page with your details and a link to your CV. A short note on why the role interests you is welcome.
What happens next: we read every application. If there's a fit, we'll invite you to talk with us, then ask you to do a short task based on the work, and we'll give you an answer either way.
We may use AI to summarise applications and check for missing details. A person reads and decides every application.
We welcome applications from everyone. In line with the Labour Act, 2003 (Act 651), we don't discriminate on grounds of gender, race, colour, ethnic origin, religion, creed, social or economic status, disability or politics. Applicants with disabilities are warmly encouraged to apply: if you need an adjustment to apply or to take part in any stage, tell us what you need and we'll arrange it.
How we handle your details is set out in our applicant privacy notice.
Apply
Takes about five minutes. Every answer is needed unless it says optional.