About the role

Agoo Reviews already depends on careful moderation, and Amee and Atumpan will add posts, messages, live rooms and younger members, who are protected by default. As our Head of Trust and Safety you'll build the team that keeps all of it safe, with AI doing the first pass and people making the final calls. This is a true head role: you'll write the policies, set the response times and hire the people who meet them.

What you'll do

Hire and lead the team: child safety, moderation, appeals and verification
Write our community standards and enforcement policy, and keep them current
Set response times for reports, from the most urgent to appeals, and make sure we meet them
Design how AI triage and human review work together, with people making the final enforcement decisions
Own the moderators' wellbeing programme with our HR Manager
Publish a regular transparency report
Handle law-enforcement requests with our Data Protection Officer
Work with product and engineering so safety is designed in from the start
Build relationships with regulators, child-protection bodies and safety organisations in Ghana and beyond

What you'll bring

At least seven years in trust and safety, content moderation or online safety policy, including leading a team
Content policy you've written, enforced and revised
Experience running moderation with automated triage and clear human decisions
A real commitment to moderators' wellbeing, with experience putting it into practice
Knowledge of Ghana's laws on cybersecurity, data protection and children's safety online
A good understanding of Ghanaian English and Pidgin, and of local context online
Calm, fair judgement under pressure
If you're a Ghanaian graduate: National Service completed, or exempt

Nice to have

Child safety experience
Transparency reporting
Experience responding to law-enforcement requests
Membership of professional trust and safety networks

How you'll work

Hybrid. You'll be based at our office at 10A Mega Street, Adentan, Accra, mostly with one day a week from home, agreed for the role.
Harmful material is reviewed only in the office, and you'll be reachable for the most urgent escalations.
Hours. Standard office hours.
This is a permanent, full-time role.
Reporting. You'll report to the founder.
Police clearance. This role is safety-sensitive, so an offer depends on a police clearance certificate. We ask for it only at the offer stage, and only with your consent.

Looking after you. This work involves exposure to harmful material, and we take that seriously. We commit to limits on how much harmful material anyone reviews in a shift, to rotating people between harder and lighter work, and to access to confidential professional support for everyone on the team. National Service personnel and interns never see graphic or child-safety material.

How to apply

Apply on this page with your details and a link to your CV. A short note on why the role interests you is welcome.

What happens next: we read every application. If there's a fit, we'll invite you to talk with us, then ask you to do a short task based on the work, and we'll give you an answer either way.

We may use AI to summarise applications and check for missing details. A person reads and decides every application.

We welcome applications from everyone. In line with the Labour Act, 2003 (Act 651), we don't discriminate on grounds of gender, race, colour, ethnic origin, religion, creed, social or economic status, disability or politics. Applicants with disabilities are warmly encouraged to apply: if you need an adjustment to apply or to take part in any stage, tell us what you need and we'll arrange it.

How we handle your details is set out in our applicant privacy notice.