Customer Support Specialist
Help organisations using Agoo, Agoo Forms and Agoo Reviews, quickly and kindly, on WhatsApp, email and phone.
- Team
- Customer experience
- Place
- Accra (Adentan)
- Work
- Hybrid, shifts
- Type
- Full time
How you'll work. Mostly one day a week from home, agreed for each role. Shifts include evenings, weekends and other hours.
- You'll be employed by Nkonso Technologies Ltd.
About the role
Organisations run their front desks on Agoo, and a kiosk that stops at a reception desk needs a person quickly. You'll be that person: helping by WhatsApp, email and phone, solving what you can, and making sure what you can't reaches the right engineer.
What you'll do
- Answer questions from organisations on WhatsApp, email and phone
- Troubleshoot kiosks, apps and settings, remotely
- Guide new customers through setting up
- Report bugs clearly, and follow each one to the fix
- Write and update help articles
- Take ownership of a problem until it's solved
What you'll bring
- At least one year in customer support, ideally for software
- Clear, patient English, spoken and written
- Comfort with technology, and the patience to explain it
- Able to work shifts, including evenings and weekends
- Calm with frustrated people
- If you're a Ghanaian graduate: National Service completed, or exempt
Nice to have
- Twi, Ga, Ewe, Hausa, Dagbani or another Ghanaian language
- Experience with business software
- Basic hardware or networking knowledge
How you'll work
- Hybrid. You'll be based at our office at 10A Mega Street, Adentan, Accra, mostly with one day a week from home, agreed for the role.
- Hours. Shifts on a rota agreed in advance, which include evenings, weekends and other hours.
- This is a permanent, full-time role.
- Reporting. You'll report to the Customer Experience Lead.
- Openings. There are two openings.
How to apply
Apply on this page with your details and a link to your CV. A short note on why the role interests you is welcome.
What happens next: we read every application. If there's a fit, we'll invite you to talk with us, then ask you to do a short task based on the work, and we'll give you an answer either way.
We may use AI to summarise applications and check for missing details. A person reads and decides every application.
We welcome applications from everyone. In line with the Labour Act, 2003 (Act 651), we don't discriminate on grounds of gender, race, colour, ethnic origin, religion, creed, social or economic status, disability or politics. Applicants with disabilities are warmly encouraged to apply: if you need an adjustment to apply or to take part in any stage, tell us what you need and we'll arrange it.
How we handle your details is set out in our applicant privacy notice.
Apply
Takes about five minutes. Every answer is needed unless it says optional.