Customer Support Assistant (National Service)

About the role

More people use Agoo Reviews and Agoo Forms every day, and Amee and Atumpan will bring many more. As a Customer Support Assistant you'll answer their routine questions, keep the queue tidy and help write the articles that answer questions before they're asked.

What you'll do

• Send first replies to routine questions from the public
• Tag and route conversations to the right person
• Draft help articles for review
• Spot common questions, and report them
• Learn support from our Customer Support Specialists
• Help test new help articles and replies before they go out

What you'll bring

• A completed degree or HND in any subject
• Eligible for National Service in the 2027/28 service year
• Clear, friendly written English
• Comfort with phones, apps and computers
• Able to work shifts, including some evenings and weekends
• Patience and care

Nice to have

• A Ghanaian language as well as English
• Any customer service experience
• Interest in writing

How you'll work

• On site. You'll work from our office at 10A Mega Street, Adentan, Accra, every working day.
• Hours. Shifts on a rota agreed in advance, which include evenings, weekends and other hours.
• This is a National Service post for the 2027/28 service year, requested through the National Service Authority. We add a top-up to the government allowance.
• Reporting. You'll report to the Customer Experience Lead, working day to day with our Customer Support Specialists.
• Openings. There are two openings.

How to apply

Apply on this page with your details and a link to your CV. A short note on why the role interests you is welcome.

What happens next: we read every application. If there's a fit, we'll invite you to talk with us, then ask you to do a short task based on the work, and we'll give you an answer either way.

Placement goes through the National Service Authority. If we'd like you to serve with us, we'll request personnel for this post by qualification for the 2027/28 service year; the Authority makes the final posting, so we can't promise a named placement until it confirms.

We may use AI to summarise applications and check for missing details. A person reads and decides every application.

We welcome applications from everyone. In line with the Labour Act, 2003 (Act 651), we don't discriminate on grounds of gender, race, colour, ethnic origin, religion, creed, social or economic status, disability or politics. Applicants with disabilities are warmly encouraged to apply: if you need an adjustment to apply or to take part in any stage, tell us what you need and we'll arrange it.

How we handle your details is set out in our applicant privacy notice.