Content Moderator

About the role

AI does the first pass on reports, but people make the final enforcement decisions and take the hardest cases. AI is weakest on local language and context, so reviewers who read Ghanaian English and Pidgin well are at the heart of how we keep Agoo Reviews, Agoo Forms, Amee and Atumpan safe.

What you'll do

• Review reported content and accounts against our community standards
• Make clear, consistent decisions, and record the reasons
• Escalate urgent cases at once, including threats to life and risks to children
• Check AI's first-pass decisions, and flag where it gets things wrong
• Meet our response times on your shift
• Help improve our guidelines, training and evaluation cases
• Check reviews and business pages on Agoo Reviews for fakes and abuse

What you'll bring

• Fluent reading and writing in Ghanaian English and Pidgin, with a feel for local slang and context
• Sound, consistent judgement
• Able to work shifts, including evenings and weekends
• Comfort with computers and careful, accurate work
• Discretion with what you see
• Steadiness, and the willingness to use the support we provide
• If you're a Ghanaian graduate: National Service completed, or exempt

Nice to have

• Twi, Ga, Ewe, Hausa, Dagbani or another Ghanaian language
• Moderation, customer support, research or newsroom experience
• A good knowledge of Ghanaian online culture

How you'll work

• On site. You'll work from our office at 10A Mega Street, Adentan, Accra, every working day.
• Harmful material is reviewed only in the office.
• Hours. Shifts on a rota agreed in advance, which include evenings, weekends and other hours.
• This is a permanent, full-time role.
• Reporting. You'll report to the Head of Trust and Safety, and a senior moderator leads each shift.
• Openings. There are eight openings, all permanent and full-time: two now, for Agoo Reviews, and six before Amee opens.
• Police clearance. This role is safety-sensitive, so an offer depends on a police clearance certificate. We ask for it only at the offer stage, and only with your consent.

Looking after you. This work involves exposure to harmful material, and we take that seriously. We commit to limits on how much harmful material anyone reviews in a shift, to rotating people between harder and lighter work, and to access to confidential professional support for everyone on the team. National Service personnel and interns never see graphic or child-safety material.

How to apply

Apply on this page with your details and a link to your CV. A short note on why the role interests you is welcome.

What happens next: we read every application. If there's a fit, we'll invite you to talk with us, then ask you to do a short task based on the work, and we'll give you an answer either way.

We may use AI to summarise applications and check for missing details. A person reads and decides every application.

We welcome applications from everyone. In line with the Labour Act, 2003 (Act 651), we don't discriminate on grounds of gender, race, colour, ethnic origin, religion, creed, social or economic status, disability or politics. Applicants with disabilities are warmly encouraged to apply: if you need an adjustment to apply or to take part in any stage, tell us what you need and we'll arrange it.

How we handle your details is set out in our applicant privacy notice.